In all cases in which they are delivered differently from the products sold, if it has previously been agreed with the company, the customer returns the products for inspection and detection of error.
The return is made under the following conditions:
The customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition.
Used products will at least not be accepted.
Also in case of defective product due to transport or incomplete packaging, must have been preceded by communication with the company in writing / electronically / by telephone and submission of a photo to the company email (firstname.lastname@example.org) in order to verify the complaint.
In all the above cases, the costs of returning the products to the company, as well as the costs of returning to the customer, are borne by the company, as long as the method of return proposed by the company is observed.